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  Industry News That You Can Use!     August 2009 Newsletter  
  In This Issue!  

Travel Intentions of Americans Improving

   dot 5 Essentials for Social Media Marketing
 dot Survey: Shifting Accommodation Preferences
 dot You Said What?
    43 Things Actually Said in Job Interviews
 dot How to Ask for Customer Reviews
 dot How to Respond to Employee Rants:
    4 Do's and Don'ts
 dot Filling Rooms At Any Cost is Not the Answer
 dot What Does Your Handshake Say About You?
 dot Juice Drinks Putting A New Face on Happy Hour
 dot Top 10 Cell Phone Etiquette Rules People Still Break
 dot Do You Make These 7 Mistakes When You Write?
   

The travel intentions of U.S. adults appear to be on the rise, according to the latest travelhorizons™ survey, the nationally representative survey that is co-authored quarterly by Ypartnership and the U.S. Travel Association. Almost two-thirds (63%) of U.S. adults expect to take at least one trip for leisure purposes between August 2009 and January 2010, up from 61% who expressed the same intention in July 2008. Assuming Americans act on their stated intention, this will translate into an estimated 142 million U.S. adults taking at least one overnight trip during the next six months.

“Americans’ continued strong interest in travel and positive perceptions of its affordability are positive signs for the industry,” said Roger Dow, president and CEO of the U.S. Travel Association. “The cost of travel remains at historic lows, giving consumers phenomenal options and the opportunity to stretch their dollars farther.” According to the national survey of 2,362 respondents conducted between July 21-28, 2009, the average number of overnight trips U.S. adults intend to take during the next six months increased to 2.8 from 2.6 in July 2008. Travelers remained concerned about having sufficient money for travel; however, the majority of adults who are planning to take a trip are adjusting to more limited leisure travel budgets by indicating that they expect to spend less on travel services compared to last year. They also intend to comparison shop for deals, especially online.

The July Traveler Sentiment Index™ (a derivative of six variables measured in the quarterly survey) also reflected consumers’ improved sentiment. After falling slightly between February and April 2009, the index rose to 92.1 (against a base of 100 in March 2007), and three points above the number recorded in April 2009 (89.1). All six of the index indicators displayed gains from the last calendar quarter with the exception of one: “money available for travel”.

“These results reaffirm our belief that downward pressure on the average household budget continues to present the biggest challenge for the industry, not interest in or the desire to travel,” said Peter C. Yesawich, chairman and CEO of Ypartnership. “And that’s precisely why value remains king for U.S. travelers.”

 
       
       
        
       
       
       
   

 

 
       
 5 Essentials for Social Media Marketing      


Social Media Marketing cartoonSocial media marketing isn't a quick, free way to impact your bottom line. It isn't something that you should give to an intern because they know how to set up a MySpace page.  It's a marketing tool, and it should be given just as much attention (if not more) as your advertisements, SEO and PPC campaigns, direct mail pieces, and your website.  With that in mind, here are a few steps to get you started.

     
       
       
       
   

 

 
       
       
       
       
  Survey: Shifting Accommodation Preferences      
 

The current economic environment is apparently influencing consumers’ interest in certain types of lodging accommodations as revealed in a recently-released national survey. Compared to last year, preference for independently operated hotels and resorts is up, while preference for chain-affiliated properties is declining.
Read on >>

     
       

 

     
       
       
       
  You Said What?! 43 Things Actually Said in Job Interviews    
 

Surprising things actually said in a job interviewHiring managers were asked to share the craziest things they've heard from applicants in an interview. Some are laugh-out-loud hysterical, others are jaw-dropping -- the majority are both. They will relieve anyone who has ever said something unfortunate in a job interview -- and simply amuse the rest of you.

     
       
       
       
       
       
       
  How to Ask for Customer Reviews      
 

Customers are your greatest assets. A third-party endorsement sells your product better than a brochure, trade show, or many other efforts, so how do you go about getting customers to support your products and services?  Read on >>

    What Does Your Handshake Say About You?  
     

Handshake etiquetteProspective employers said they’re more likely to overlook visible body piercings and tattoos than an ineffective handshake, according to a survey of human resources professionals. To avoid making a bad first impression, losing a business deal or simply embarrassing yourself, take heed of these 10 terrible grips to avoid.

 
       
       
       

  How to Respond to Employee Rants: 4 Do's and Don'ts

     
  Responding to Employee RantsDiscipline and termination meetings are emotionally charged events that carry the potential for nasty words, hurt feelings and even legal troubles.  As a manager, you never know how employees will respond to discipline or firings. But you need to be prepared for anything—including employees who “let it all out” in long, loud rants.      
       
      Juice Drinks Putting A New Face on Happy Hour  
     

It's the end of another long workday, and men and women in business attire hit the bars to grab a quick drink before heading home. But instead of beer and martinis, the happy hour menu features names such as "Antioxidant Açaí" and "Pomegranate Power" and can be ordered with a shot of goji berries

 
       
       
       
       
  Filling Rooms at Any Cost is Not the Answer      
 

Recent news that Starwood Hotels & Resorts is slashing rates by up to 50% at nearly 600 of its global properties has put the many challenges facing hoteliers into a stark realization.

    Top 10 Cell Phone Etiquette Rules People Still Break  
      Cell Phone EtiquetteDo we really still need to talk about this? You’d think with over a decade of experience under our belts along with our inherent delusions of hyper sophistication that we’d have figured things out by now. But the sad truth remains: cell phone rudeness is worse than ever!  The following are basic cell phone rules of etiquette which people still can’t seem to follow.  
       
  Do You Make These 7 Mistakes When You Write?      
  Let’s take a look at some of the more glaring errors that you never want to make. Here are seven common mistakes that can diminish the shine and credibility of your writing, and, yes, make you look just plain dumb.

     
       
       
       
 News That You Can Use! Now Archived      
 

Past newsletters are now archived on www.nhtravelcouncil.com, both according to the month of publication, and also by subject: Behavior & Etiquette, Customer Service, Industry News, Legal Updates, Operations, Sales & Marketing, and Trends. If you’ve missed past issues, or just want to re-read an article, you can find them all on our website. And, as always, we welcome submissions that you think would be of interest to our industry. Thanks!

If you have news that we can use, please send information for consideration to Susan Logan, Editor of this newsletter: susan@nhtourismnetwork.com

Susan Logan, Editor
News You Can Use!

     
         
     
      Save the Date ... May 5 - 7, 2010
34th Annual New Hampshire
Governor's Conference on Tourism
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