Industry News That You Can Use!     May / June 2009 Newsletter  
 
NH Tourism Industry Honors Its Own

Governor John Lynch was on hand to congratulate this year's Industry Award winners (pictured below - click to enlarge for a closer look) at the 33rd Annual Governor's Conference on Tourism, held in Waterville Valley on May 5th.

"Since 1981, the New Hampshire Travel Council has recognized and acknowledged those individuals and businesses in the travel and tourism industry that have shown dedication and excellence,” according to Maryanne Adams, Travel Council Board member and Chair of the Awards’ Committee. “We are delighted to honor these individuals for their support of Ben Wilcox Travel Person of the Yearour industry, and pleased to present all award recipients this year with beautiful decorative mirrors by New England artist, Bruce McAlpine.”

The Mildred Beach Travel Person of the Year Award was presented this year to Ben Wilcox, General Manager of Cranmore Mountain in North Conway. For more information on all the 2009 Awards and recipients, including the new Governor Export Achievement Awards, please visit our website. (Special thanks to Karl Stone of Ski NH for providing these photos.)

  
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
  In This Issue!  

Restaurants Cut Lunch Prices to
Bring in Diners
   dot 10 Potentially Sticky Work Situations and How to
     Manage Them
 dot The Top 10 Lies Customers Tell Sales Reps
 dot How to Deal With Difficult Restaurant Customers
 dot The 6 Elements of a Good Decision
 dot Restaurants Cut Lunch Prices to Bring in Diners
 dot How to Survive a New Boss
 dot Top 10 Meeting Trends for 2009
 dot Service on a Shoestring: Delivering Memorable
    Service Without Breaking the Bank
 dot Interest Fizzes for Homemade Ginger Ale
    

Whether sit-down or take-out, restaurant chains are finding the key to persuading people to spring for lunch these days is keeping the tab below $10.  Many have conducted extensive consumer research to determine the magic price that will get customers through their doors.

  
       
       
        
       
       
    How to Survive a New Boss
   

Many of us will find ourselves assigned to a new manager at some point or another. Here are six key questions you can ask yourself, along with strategies to help you keep your job when you get a new boss.

  
     
 10 Potentially Sticky Work Situations and
   How to Manage Them		    


Dealing with weirdness in the office is never easy, but it's essential to running a successful company. Human resources problems that get ignored have a really nasty habit of not going away," says Margaret Hart Edwards, a shareholder at employment law firm Littler Mendelson. Never fear: The experts are here to offer their advice for handling 10 sticky HR situations that might otherwise leave you floored and fumbling.    
     
     
    Top 10 Meeting Trends for 2009
     

Benchmark Hospitality International, a leader in the management and marketing of resorts, conference centers, and hotels,recently announced its "Top Ten Meeting Trends for 2009," as observed by its properties. Click here for the scoop.

  
       
 The Top 10 Lies Customers Tell Sales Reps      
 

Let’s face it: customers sometimes lie. What’s difficult is that, as a salesperson, your options are limited. Unless you don’t plan on doing business with that customer again, you can’t exactly point out that the customer just told a whopper. Here are some of the lies that customers tell — and advice on how to cope.

      
       
    Service on a Shoestring:
Delivering Memorable Service Without Breaking the Bank
   
   
      Growing up, birthdays and every other major milestone always had one dreaded downside - the thank you note.   In the "new normal" that has accompanied the current precipitous economic conditions, perhaps it's time to reexamine this arguably lost art.  

 

      
       
 How to Deal with Difficult Restaurant Customers      
 

As much as we try to please our customers, sometimes we encounter people who--for one reason or another--display negative behavior. What can a restaurateur do to avoid a confrontation with these people in your establishment, and how do you neutralize (and perhaps eliminate) their disruptive behavior? Read on >

      
       
       
    Interest Fizzes for Homemade Ginger Ale
     

Ginger AleGinger ale is an age-old remedy for sick children and grown-ups alike. Now, homemade ginger ale is appearing on drink menus across the country under happier circumstances.  Homemade sodas seem in step with the growing menu trend toward simpler, more natural foods, as well as a rising interest in locally made artisanal products, according to a spokeswoman for the National Restaurant Association

  
 The 6 Elements of a Good Decision      
  Carl SpetzlerAs director of the Strategic Decision and Risk Management program at Stanford University, Carl Spetzler helped develop a decision-making framework to guide managers in making choices about everything from potential acquisition targets to international strategy. Today executives at IBM and Chevron, among many others, swear by Spetzler’s framework, which is based on the premise that there are three basic types of decisions.      
       
       
       
       
       
       
       
       
       
 News That You Can Use! Now Archived      
 

Past newsletters are now archived on www.nhtravelcouncil.com, both according to the month of publication, and also by subject: Behavior & Etiquette, Customer Service, Industry News, Legal Updates, Operations, Sales & Marketing, and Trends. If you’ve missed past issues, or just want to re-read an article, you can find them all on our website. And, as always, we welcome submissions that you think would be of interest to our industry. Thanks!

If you have news that we can use, please send information for consideration to Susan Logan, Editor of this newsletter: susan@nhtourismnetwork.com

Susan Logan, Editor
News You Can Use!

   
      Save the Date ... May 5 - 7, 2010
34th Annual New Hampshire
Governor's Conference on Tourism
Portsmouth Sheraton Harborside		  
       
       
       

 

        
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