Search by Subject: You can also select a category of information and review the links to articles that have appeared in the newsletters. Information is organized by these subjects:

Behavior & Etiquette Customer Service Industry News Legal Updates
Operations Sales & Marketing Trends
Food & Beverage Human Resources

Click to view current issue of Industry News You Can Use      
  Customer Service:
  20 Customer Service Tips You Need to Know (October, 2013)
4 Old-School Ways to Boost Your Business
(Summer,, 2013)
Complaining customers should be treated with respect
(Summer,, 2013)
5 Ways to Deal with Difficult Customers
(May, 2013)
The 10 Magic Phrases of Customer Service
(April, 2013)
6 Things Every Customer Wants
(February, 2013)
5 Ways Social Media Helps Reps Really Focus on the Customer
(October, 2012)
Good Social Customer Conversations: Start by Listening
(Summer, 2012)
4 Tips for Creating a Successful Customer Survey
(June, 2012)
How to Deliver an Amazing Customer Experience
(June, 2012)
20 Tips on How to Deliver an Amazing Customer Service Experience
(May, 2012)
The 6 Best Words in Customer Service
(January, 2012)
The Dirtiest Word in Customer Service
(December, 2011)
6 Ways to Deal with Rude Customers
(December, 2011)
Is Your Company Ready for Customer Serivce 2.0?
(December, 2010)
Save Money By Being Friendly
(October, 2010)
21 Rules for Excellent Retail Customer Service
(Summer, 2010)
10 Examples of Shockingly-Excellent Customer Service
(May, 2010)
7 Ways to Deal with Brilliant People Who Are Pains in the Butt
(April, 2010)
Seven Keys to Building Customer Loyalty -- and Company Profits
(March, 2010)
      Do You Have Some News? We welcome submissions that would be of statewide interest, or articles that you would like to share that address trends, forecasts, marketing tips, etc. that pertain to the various segments of our industry. If you have news that we can use, please send information for consideration to Susan Logan, Editor of this newsletter.    
  NH Travel Council
PO Box 3935
Concord, NH 03302-3935


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